At Rothesay we pride ourselves on excellent policyholder service. Unfortunately, sometimes things do go wrong. When they do we try to learn from the incident to prevent something similar happening again. For details about how we deal with complaints please click https://www.rothesay.com/policyholders/making-a-complaint/
If you’re not happy with the level of service you have received please let us know. You can tell us about your complaint in one of these ways:
